I was very surprised and delighted to receive my order today, thank you - Sylvia W.
I just wanted to say a BIG thank you for your excellent and prompt service. It was so nice that you replied to my queries promptly, I was able to order and my tractors/trailers etc all arrived the next day all securely wrapped/boxed. I will definately be ordering from your website again, so long as my nephew is still mad about tractors !! Thanks once again for all your help. Kind Regards - Karen
Just a quick note to thank you for the service you provided for the above order. It was with great relief that I was able to obtain the items "Hogwarts great hall play set" and the "electronic wand play set" as other retailers had them in their catalogue but never in stock. And to get them within 3 working days as well and also appreciated. You have made at least 3 kids happy this Christmas.
I have done more on-line buying this year that I have any other year and I must say that your service was by far the best. Thanks again for the great service and I have no doubt that I will be using yourselves again. Kind Regards, - Mike K. Ireland
Dear Mr Shaw Thanks very much for your e-mail. I have placed an order. You can be guaranteed to have made one little boy very happy on Christmas day. Thanks very much. Yours sincerely - Alison H.
Delivery received today - thanks for your prompt service. - Michael W.
I received my order today and everything was great. I would just like to thank you again for all your help. Thanks - Jeff L. USA
Hello Ive just recieved my very first order from you today I only ordered my things online 2 days ago I ordered 3 collectable dolls they are just beautiful i will difinatly be using your service again infact theres a few more collectable dolls I want. All I want to say is a huge thankyou to you for your swift service. Many thanks, regards - Mrs Julie P G.
I would just like to say a big Thank you for a fast reliable and friendly service Items arrived as promised and well packaged. Hope to deal again soon I will be recommending you to all my friends. - Julie
WOW!!!! That has got to be the best service we have ever received from an on-line toy supplier; we only ordered the stuff yesterday, just before lunch and they arrived by 9 this morning - fantastic!!! Thank you, From two very satisfied Harry Potter Interactive Wand Owners, Alice (age 9), Katy (age 7) (and Mummy (age 37))
I just wanted to express how happy I was with the super fast delivery, I ordered the item Sunday night and received it tuesday morning - brilliant. Thank you very much for the excellent service and I will definitely be recommending your business to my friends. Yours Gratefully, - Lisa J
Thank you Howard and Wendy for making my Granddaughters Birthdays so happy with the Harry Potter Wands. Well packaged and dispatched.Professional and very friendly service. So glad I found you on the Web Very highly recommended - Audrey E.
Just to say how impressed we are by the service received by toy and model.com. All deliveries have come so promptly and any queries I have had have been dealt with so efficiently and the staff are all so friendly and helpful. Also you have such a good selection my sons love the website.I would recommend you to anyone. - Amanda M.
Thank you for your excellent service a couple of weeks ago: I wanted a Gold Plated Aston Martin DB5 model for my speech as best man to my brother and you managed to deliver the model to the relevant hotel within 24 hours of my call to your office! Much appreciated,Yours sincerely, - Richard B.
Everything arrived OK & beautifully packed, thank you so much for all your assistance. I am so pleased I have ordered some more things today ( I will have the most spoilt nieces and nephews in the southern hemisphere at this rate ! ) Thanks again, - Sally D.
I have recently received an order which I placed on your website and I would like to thank you for the VERY SPEEDY delivery. I will certainly be recommending your website to my friends. Thanks again. - Roberta K.
Thank you for acting so swiftly - we certainly never expected a call on Christmas day! - we really did appreciate the excellent service and we now have a very happy 3 year old! Kind regards - Rob H.
Hi howard excellent service from you i give you a five star and told many of my friends about you and i will not hesitate on purchasing from you again.. thanx again from - Barry M.
Hi Howard - I have to say that that is the most efficient service I've ever seen. - Thanks very much - Mike R.
I am writing to say a big thankyou for the quick delivery of my thomas products which was packed extremely well and the toys are excellent. I will pass your web address on to family and friends, and I will definitely be shopping with you again in the very near future. Thanks again - Mrs A F.
Thank you for delivering the Eddie Stobart Depot so quickly. When I told my son that the shop at Eddie Stobart didn't have any left he was heartbroken. So to find that you had one in stock and were able to deliver in time for my son's birthday was great. Thank you for making his day. I will definitely be using you for Christmas presents. - Tina R. ..mother of one very happy 5 year old
Dear Howard, Sorry its taken me so long to let you know that my son R. is delighted with the britans land rover. He has had great joy playing with it. It arrived 2 days after I ordered it. Many thanks for a very efficent service and for sending the catalogues as well. You made his day. Kind Regards - Lorraine M. P.S. I will continue to order with your company in the future as I was very impressed
Dear Mr Shaw Thank you for an excellent service, my order arrived in good condition I will consider placing further orders of this type in the not to distant future with you keep up the good work. Regards - Edward T.
Dear Toy and Model Thank you so much, it was the first time I have ordered from you and I have to say I am so impressed with the exceptional service received , ordered Wednesday arrived Thursday -can not believe it !!!! My daughter will be so excited, as I told her we would have to wait 7-10 days for the addition to her farm to arrive. We will definitely be ordering more items very soon. Thank you so much. - Sarah G.
Dear Howard, Ref. order # Thank you so much for your prompt and speedy dispatch and delivery. Having placed the order on-line over the weekend we were very surprised when Parcelforce made the delivery a few minutes ago. Well done to everyone concerned. We're sure our grandson will love his birthday present. We'll be back! Sincerely, - John & Jenny M.
The Stobart Depot arrived yesterday evening as promised, Howard, I am very impressed by the service and the attention you gave to my order; many thanks. Gerry S.
Hi Howard, The items arrived some time during today, All are in perfect condition and arrived before you estimated. Thanks for your help and assistance on both purchasing occassions. Many thanks - Mr Tom M.
Just for the record, I was most impressed with the speed that you processed my previous order this week. Many thanks - Mrs Mary M.
Many thanks for the fast delivery and good packaging of my order. - Mrs Margaret S.
Just a quick note to say many thanks for delivering my order so promptly. Also, for packaging it up so expertly; the boxes of farm animals were completely undamaged, and can be given as a gift as intended. Fantastic service and great products and prices. Many thanks for a trouble-free online shopping experience. - Mrs Chris H.
Thank you for your prompt attention yesterday. Will come to you again. - Mr R D.
Confirm order arrived this am safe and sound. Very prompt and efficient service and very well packed. Appreciated the phone call on Monday. Many thanks - Steve
Amazing!! Placed my order Tuesday and arrived Thursday morning. Not exceptional until you consider I live in the Highlands of Scotland and my house was cut off by deep snow. Postie walked through drifts to deliver the toy Land Rovers in good time for my son's birthday. The toys are perfect and your service excellent. Thank you so much. - Allan G
Great service and thanks again. - Amanda
This is a great site. I was searcing for a tractor and baler for my young son, and found exactly what I was looking for at toyandmodel.com. My order arrived quickly and I can't wait to see my son's face on Christmas day when he opens the parcels. - Karen W
Received my order of Wallace and Gromits Anti Pesto Gift Set today. Very impressed with your choice and speed of delivery! Many thanks - Tracy J
Fantastic service! Very competitive prices and fast delivery at such a low P&P cost. Britains items are becoming harder and harder to find in the shops - but I know where I will be getting mine from in the future. Thank you for such a great shop, will definitely be using you again. - Mrs L
Congratulations on such excellent and prompt service! - Keith J
I would like to thank you for your prompt service. I would certainly be happy to use and recommend shopping with you in the future. Thanks again. - Cheryl W
Thank you for your prompt delivery of my order at this busy time. When I embarked on the search for Britains animals I didn't realise it was going to be so difficult until I found you. I shall certainly recommend your service. Thanking you - Fenella B
Thanks for the order, it arrived today (Tues). A brilliant service. - S B
MANY THANKS FOR YOUR PROMPT DESPATCH RECEIVED IT JUST BEFORE CHRISTMAS WHICH WAS PERFECT AS IT WAS A PRESENT. JUST WANTED TO THANK YOU - M T G
Just want to let you know that you are doing a great job and offering great value for money at toyandmodel.com. It really was a pleasure to find you website and I couldn't resist but to order some fantastic toys. - John M
Last weekend I placed an order online with yourselves for some Britains products requested by my nephew that were proving hard to locate. I would like to thank you for your prompt and very efficient service in full-filling his wish list and saving me the fate of ogre aunty. - Amanda C
You always expect a certain service when ordering things but sadly it rarely happens in my view. Your company how ever has proved me wrong, I am totally happy with the service I received and wouldn't hesitate in using you again. Many Thanks - Richard L
Confirming receipt of one Mr Bean car and a happy little boy. Regards, - Peter O
Thanks very much for phoning today, I have placed my order and it has been accepted. If all .com companies were as responsive to client needs as you have been I am sure that the "gloom" around this market place would not be as bad as it is. (and if you want to use that as reference please feel free). Great Service, thanks and good luck. - Matt P
Dear Howard, THANKS A MILLION, YOU GUYS ARE A TOP NOTCH OUTFIT. WE JUST RECIEVED THE BOB THE BUILDER STUFF IN GREAT SHAPE. WE WILL BE PASSING ON YOUR WEB ADDRESS ON TO OTHER PEOPLE, SO BE READY FOR SOME ORDERS FROM OVER OUR WAY. AGAIN THANK-YOU SO VERY MUCH FOR YOUR FAST AND VERY DEPENDABLE SERVICE. THANK- YOU - STEPHEN K
Hello, I wanted to let you know that my Bob the Builder order arrived safely this afternoon. The estimated delivery time was exactly right! The toys are absolutely adorable and I'm sure my son will love them. Thanks for providing this wonderful service. - Sonja H USA
Hi Howard! Thanks so much for your quick reply. Please do let me know as soon
as the rest of the gang is manufactured, so I can order them for my son! It
is really a pleasure doing business with your company! Many thanks, Regina C USA
Thank you so much for taking the time a couple of weeks ago and
answering my questions about the Bob The Builder toy line.
I did order the 5 items I needed information on and I received them a
couple of days ago. They are every bit as wonderful as depicted on the
web site and my son LOVES Roley. I bought them for his birthday in May
and broke down and gave him Roley because I have no will power where he
is concerned. I had to take them to a friends house as I would give them
all to him and have to figure out what to get him for a birthday present
then.
I received them in excellent shape and almost 2 weeks quicker than
something else I ordered from a place here in the States.
Thank you again and I will tell anyone who asks where I got them and
give them the web address.
A VERY Happy First Time Mom,
Lisa V USA
Howard, The package arrived - thank-you. My son is thrilled !!! Please look out for another order coming from Hong Kong - Thanks and have a good day ! Bob C
Dear Mr. Shaw:
I'd like to take this opportunity to express my sincere thanks to you and
your staff at toyandmodel.com for the prompt and efficient handling of my
order.
The "Bob the Builder" television program is new to the United States, and
while it has become a favorite of my three-year-old son, one cannot yet find
"Bob" toys in local stores. As such, I was delighted when I found your store
online and learned I could order directly from the U.K.
I am pleased ("amazed" is a more accurate word) with how quickly my order
arrived; I placed the order late at night on a Thursday, and your package
arrived at my door in Texas the following Wednesday morning. This would
qualify as prompt service even if your shop were located in the U.S. ... but
as the shipment had to cross the Atlantic, the speed of delivery is just
astounding. And most welcome.
My son is thrilled with the toys (as you might imagine) and if he's happy,
we're happy too.
I am pleased to recommend your shop to those in North America, or anywhere,
who seek hard-to-find toys. I will certainly trade with your company in the
future.
Best regards,
Bryan H
Many thanks for such a speedy and efficient dispatch of my order. I was extremely impressed. The girls will be impressed! - A. M
Hi Howard, Just wanted to let you know that I have given your web site to a manager at the Toys R Us that I worked for here. I was shopping there today and some of my old employees mentioned that they have some customers looking for the toys. I figured since you have been so good to me I would try to get you some more business. I told them how quickly and great the service was and to let the customers know where they can get the merchandise. Hope you get some good sales. - Lisa C USA
Dear Howard, Your 100% success rate for deliveries to the USA, inclusive of my order, remains unchanged!! I received the products in excellent condition and in plenty of time before my son's birthday. Thank you and your company for their immediate response to my initial inquiry/order and for assuring me (and standing behind that) that the order would be received within 9 working days. I'll be sure and look to your company first for those hard to find products or toys not yet available in the States. Thank you again!! - Marian V California USA
A few weeks ago I went in search of Bob the Builder toys. We live in Oregon, USA and there are no toys that could be found in the US, only videos. I went on the internet searching the "Bob" sight, no products available yet. I mentioned to a friend that I really wanted these toys for my son's 4th birthday, as this is his favorite show. I was running out of time. She found me the toy and model web site. Just 6 days ago, I logged into the site and found every toy I wanted, but only had a few days to get them here for my son's birthday. I placed my order and e-mailed the company with a plea to help me get the toys here as soon as possible. Mr. Howard Shaw replied with all my shipping options, including prices. After a few e-mails back and forth, the toys were on their way. I am please to say they have arrived with a few days to spare until my son's birthday. I am so happy to have found your web site and to have linked up with Mr. Shaw, he was a major part of getting these toys here on time. I will shop your site again for Christmas gifts, only I will start early so I don't get into a panic rush for time! Thanks again for all your help and for your great products. - Heike M. S Oregon USA
Howard, Great news, the package arrived today. Thanks for your help and we look forward to doing business with you again. Thanks, - Andy S USA
Dear Howard - thank you - my order arrived yesterday and my two year old son is delighted! Regards - Sue L
I just had to contact you and tell you how surprised I was to get my package at 7.30am this morning !!! only 15 hours from the time I ordered it !! Thank you - Liz D
Thanks. What a treat for my boy! Also nice for me to find a reliable on-line store. - Maurice F
Thank you very much for the prompt and efficient way you handled my order. The goods arrived within two days, in perfect condition. - B J
Howard , We recieved our order today . Many Thanks - Steve V
Dear Howard Shaw, just a quick note to thank you for the prompt delivery of my order what excellent service form your company once again,I ordered some thomas trains for my little boy on Monday 10/12/01 at 3.00pm and on Tuesday 11/12/01 at 7.30am the post man delivers, what fantastic service at what must be a very busy time of year for you, I will certainly be recomending your company to others. Thanks Again And Best Wishes - Andrew .G
Dear Howard I am writing to thank you and the company for your prompt and efficient handling of my order for two trailers ! They arrived today which means that my nephew in Ireland will have his Christmas presents in good time ! Please be assured that if he requires any more of the Britains range I will be straight back to you and would have no hesitation in recommending you to others ! Thanks again - Christina P
I have just received the goods which I ordered online, they have arrived well within the time stated, (two days after ordering) which is a most pleasant surprise and the models are of excellent quality and sturdy, I would highly recommend anyone to you your company for model toys in the future. Order again from you soon - Loraine D
My shipment arrived yesterday here in the Philippines. I wanted to thank you for such excellent service; I'm quite pleased and impressed. We are thrilled that they arrived before Christmas. Thank you again. - Barbara W
Dear Mr Shaw I just wanted to say a quick thank you for the speedy delivery of the items.., they arrived the next day! With thanks, - Brett H
Dear Howard I recived the truck and vans today. None damaged. Just wanted to say thanks. Hope to do business with in the future, Thanks again, - Peter C
Dear sir Thankyou for your phone call regarding this order, as promised the order was del today and young gavin is very happy now playing with his new toys. Thankyou for your excellent service, you shall come highly recommended amongst my friends. - Mr W
Hi, I recently placed an order with you by telephone. I was delighted with the prompt and helpful service, the order was delivered in 3 days. Thank you. I hope to call on your services in the future. - Phil J
Just a thank you to say that our parcel arrived safe and well within 48 hours of ordering, it was refreshing to do business with your company and look forward to it again. My 5 year old son will be delighted with this on Christmas morning. Many thanks - Mark B
Just a quick note to let you know that the model Series I Land Rover I ordered from you yesterday arrived this morning. Thank you very much for that. The model is great and is perfect for the person to whom it is to be gifted. The model is nicely made and substantial, and you were so accommodating about the short timing for delivery. Thank you for your help. With best wishes. - Fiona F
Thankyou for all your help and assisstance in this matter, no-one could have gone further, obviously the models mean as much to you as they will to my nephews. Once again thankyou. yours - Rachael B
TOP CLASS SERVICE AND ASSISSTANCE.THANKYOU. - RACHAEL B
Many Thanks for coming back to me and for arranging such a prompt delivery. Kind regards - Kelly F
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